Report a broken tool
Tell us when a tool does not load, produces an incorrect result, fails to download a file or behaves unexpectedly on your device.
Contact and support
How can we help?
Contact us to report a problem, suggest a tool, ask a privacy question or discuss a relevant business enquiry.
Contact ToolSuite by Future IT Lab
We welcome clear and constructive messages about tool functionality, inaccurate results, accessibility, privacy, security, copyright concerns and useful feature suggestions.
Suggest a new tool
Share a practical tool idea, the task it should complete and the type of user who would benefit from it.
Privacy or security
Contact us about personal information, file processing, cookies, a suspected vulnerability or another privacy-related concern.
Email our support team
Send your message to the address below. Use a clear subject line so we can understand the purpose of your enquiry.
[email protected]What to include when reporting a tool problem
Providing complete information helps us reproduce the issue and investigate it more efficiently. Please include:
- The name of the tool.
- The complete page address or URL.
- A clear explanation of what you expected to happen.
- A description of what actually happened.
- The input used, unless it contains confidential information.
- Your browser, device and operating system.
- An error message or screenshot, where appropriate.
Do not send passwords, private documents, payment information, identity documents, confidential business records or other sensitive information unless it is strictly necessary and you have confirmed an appropriate secure method with us.
Suggested email subjects
- Broken Tool: Name of the tool
- Incorrect Result: Name of the tool
- New Tool Suggestion
- Privacy Request
- Security Report
- Copyright Concern
- Business Enquiry
Security reports
When reporting a suspected security problem, provide enough technical information for investigation without accessing, modifying, downloading or exposing information belonging to other users. Do not publicly disclose an unresolved vulnerability before giving us a reasonable opportunity to investigate it.
Copyright and content concerns
A copyright or intellectual-property message should identify the relevant page, describe the protected work, explain the concern and provide reliable contact information. We may request additional information before taking action.
Response times
We aim to review legitimate enquiries as soon as reasonably practical. Response time may vary depending on the complexity of the issue, message volume and whether technical investigation is required.
Sending a message does not guarantee that a requested tool, correction, partnership or feature will be accepted or implemented.
Before contacting us:
review the instructions and frequently asked questions on the relevant
tool page. Many common input, file-format and browser issues are explained
there.